Customer Marketing Manager

About Us

At Teamwork, we pride ourselves on creating the best software, working with outstanding people, and going above and beyond for our customers.

That excellence has been rewarded with thousands of amazing customers all across the globe and millions of users who sign in every day to trust us with getting their businesses organized and running productively.

We're a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them.

About the Job

We are looking for a Customer Marketing Manager to join our Product Marketing team. As the Customer Marketing Manager, you will oversee the creation of our scaled customer adoption, education, and advocacy programs at Teamwork.

This includes the build and strategic direction for developing an integrated customer experience that will span our customer education, community, and helpdesk systems; focused on supporting our scaled customers to achieve higher adoption, engagement, and retention rates with our product. The ideal candidate is motivated by building scalable and remarkable customer experiences and always puts customers at the forefront.

You aren’t afraid to roll up your sleeves while at the same time are ready to build and scale a team of customer marketing experts.

Responsibilities Include:

Oversee our 1:many training, education, content, and community strategies that enable our customers to ramp quickly and realize value from our product

Define and drive metrics for adoption and engagement of our customer experience scaled program (from onboarding to growth)

Develop a unified customer adoption and engagement content strategy

Research, implement, and manage our current customer community management system and learning management system

Partner with product to define the connection between in-app and customer experience (community and learning management system) platform experiences

Work with the product marketing team to archetype product training materials, including written documentation, articles, diagrams, guide, and video tutorials to help users accomplish their goals

Drive voice of customer research at scale: from understanding our customers jobs-to-de-done to implementing ongoing NPS and CSAT surveys ongoing

Support go-to-market launches with customer education, content, and community strategies

Partner with internal teams (Support, CEG, Sales, Product) to align on adoption strategies, define priorities, drive business outcomes, and communicate the long-term plan and ongoing progress of the scaled 1:many program

Partner with our customer lifecycle team to implement scalable training programs that achieve scalable customer business outcomes

About You

5+ years in B2B/SaaS marketing or customer success experience with a focus on education, marketing strategies, and customer driven communications

Demonstrable skills leading customer marketing or customer experience initiatives

Passion for leading people and building high growth teams and can show clear success in this

Strong analytical skills with the ability to own your metrics, perform analysis and derive insights to show program effectiveness

Has excellent project management skills with experience delivering successful cross-functional initiatives

Proven ability in creating and executing marketing education and experience campaigns and programs that drive customer engagement and advocacy

The ideal candidate also has:

Comfort operating in a fast-paced, ambiguous start-up environment

Strong passion for serving and understanding customers

Self-starter who can prioritise and drive deliverables to execution with minimal supervision and seize opportunities to bring to the team

Excellent written and presentation skills; extremely detail-oriented and the ability to handle ambiguity Bachelor’s degree with emphasis on communications, marketing, and business

What You Can Expect

Working at Teamwork isn't like a normal job.  We believe in hiring only the best and then looking after them like they deserve.  On top of a great financial package, we do everything possible to make Teamwork a great place to work.

We believe in paying a competitive salary: earn what you're worth, with regular reviews. We're committed to your long-term future at the company, and we're passionate about helping you to improve and enhance your skills.

You have unparalleled freedom in how you do your job.  Spot something that needs improving? Off you go, make it happen.  You'll be given only the very best equipment so that, whatever your role, you'll have the very best kit to help you do your best work.

We're invested in your health and happiness.  We offer full health insurance and income protection to all our employees, so you can rest assured that you and your loved ones will be taken care of, no matter what happens.  We take work-life balance very seriously: we'll set you up with a subsidized gym membership at the gym of your choice.

Join the journey at Teamwork.

Teamwork is an equal opportunities employer.