Lifecycle Marketing Lead

About Us

At Teamwork, we pride ourselves on creating the best software, working with outstanding people, and going above and beyond for our customers. That excellence has been rewarded with thousands of amazing customers all across the globe and millions of users who sign in every day to trust us with getting their businesses organized and running productively.  We’re a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them.

About the Job

We are looking for a Lifecycle Marketing Lead to join our Marketing team. As the Lifecycle Marketing Lead, you will oversee the development of customer journey from site visit to customer, define the landmarks along the way, and execute on new ways to build deeper engagement with Teamwork's leads and customers to drive new and expanded revenue.

The ideal candidate should be familiar with architecting customer journeys using engagement tools such as in-app messages, chatbots, and product tours, as well as scaling traditional channels such as email.

Responsibilities include:

Responsible for maximizing conversion & revenue across the entire customer journey through proactive and engaging campaigns (both automated and scheduled)

Work within the growth marketing team to manage and maintain automated communication at each stage of the customer journey via email and in-app.

Work with the sales and revenue ops team to generate high value segments to make sure the right messages are sent to the right people at the right time (and through the right channels)

Own all reporting of your lifecycle metrics, optimization of current campaigns, and propose new impactful campaigns

Architect and own a visualized customer lifecycle journey based on defined milestones

Work with the content team to develop and maintain an email distribution calendar.

Be a brand ambassador - making sure our brand story and messaging remains consistent across multiple channels.

Work and develop strong relationships with multiple stakeholders and agencies to ensure alignment on delivery and timely execution of campaigns.

Communicate program execution and report performance results through the organization.

You will be a creative, critical-thinker with an understanding and proven track record in high performing lifecycle marketing campaigns with a focus on Email and in-app communications.

About You

3-5 years in B2B/SaaS marketing experience with a focus on marketing communication channels (email, in-app messaging, SMS, & push notifications)

Proven success in developing and managing automated email campaigns meant to turn leads to customers and customers into long-time raving fans. 

Strong writer - you love writing emails, automated journeys, and messages to our community

Expertise with Marketing Automation Software and CRM, understand the basics surrounding campaign set-up, report and dashboard creation, data sync management with Marketo into CRM.

Familiarity with in-app messaging solutions, e.g., Pendo & Intercom.

Strong analytical skills with the ability to own your metrics, perform campaign analysis and derive insights to show program effectiveness, justify spend and adjust strategy accordingly. 

Ability to generate excitement, participation and support for all campaigns across sales, marketing and management teams. Experience gaining the trust and support from stakeholders.

Comfortable with project management across multiple teams and work streams.

Well-developed interpersonal skills for interacting with internal teams

Comfortable operating in a fast-paced, ambiguous start-up environment

Self-starter who can prioritise and drive deliverables to execution with minimal supervision and seize opportunities to bring to the team

Excellent written and presentation skills; extremely detail-oriented and the ability to handle ambiguity.

Experience using Google Analytics and other analytical tools

A degree in Marketing, Communications or related discipline

What You Can Expect

Working at Teamwork isn't like a normal job. We believe in hiring only the best and then looking after them like they deserve. On top of a great financial package, we do everything possible to make Teamwork a great place to work.

We believe in paying a competitive salary: earn what you're worth, with regular reviews. We’re committed to your long-term future at the company, and we’re passionate about helping you to improve and enhance your skills. You have unparalleled freedom in how you do your job. Spot something that needs improving? Off you go, make it happen.

You’ll be given only the very best equipment so that, whatever your role, you'll have the very best kit to help you do your best work. We're invested in your health and happiness. We offer full health insurance to all our employees, so you can rest assured that you and your loved ones will be taken care of, no matter what happens.

We take work-life balance very seriously: we’ll set you up with a subsidized gym membership at the gym of your choice.

Join the journey at Teamwork.

Teamwork is an equal opportunities employer.